A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is a very efficient way to receive some information about the hosting services or get some problem resolved as you're speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the reduced chance of mistakes any time you exchange data like usernames or domain names, the more rapid response time as the communication is live and the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative investigates the issue in question. In addition, you will be able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone charges that you will need to pay if you are calling to another country.

Live Chat Support in Web Hosting

As part of the support services that we provide for all our web hosting, you will find live chat support which is available 24/7, even on holidays. You'll be able to contact us no matter if you already own an account or not, considering that we can help you with nearly anything, ranging from giving you common info on our services if you aren't a customer yet and you're thinking about obtaining one of our plans, to assisting you with setting up an e-mail account in an email client. A part of the issues are more complicated and time-consuming, therefore you will need to take advantage of the ticketing system which is built-in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every single day, even on weekends and holidays. It is one of the best ways to find out more details about our semi-dedicated servers if you do not have an account yet or to have some issue resolved if you're a client and our support agents will help you promptly no matter what time of the day you join the chat. In case you're unsure which plan is better for your sites, in case you need a piece of advice whether you should order a certain upgrade and how to order it or in case you have difficulties installing an email account on your machine, you are able to contact us and we'll provide you with the necessary information as soon as possible. Our live chat is available even after our telephone lines are off for the day, which means that when you have an account here, you can rest assured that you'll always benefit from quick help with any question or trouble that pops up.