A ticketing system is the most widely used communication medium that web hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to fix a problem that requires some time to examine or that needs to be escalated to a server administrator. Thus, all responses supplied by either party will be kept in the very same place in the event that someone else wants to work on the given problem and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which means that you will need to sign in and out of at least two accounts in order to do a given procedure or to contact the hosting company’s client support staff. If you wish to manage a number of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Additionally, it can take considerable time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Web Hosting

Our web hosting come with an integrated trouble ticket system, which is included in our in-house created Hepsia hosting Control Panel. Unlike other similar tools, Hepsia will allow you to manage everything related to the web hosting service itself in the very same location – payments, website files, e-mails, tickets, etc., eliminating the need to log in and out of different admin consoles. If you have any pre-sales or technical questions or any problems, you can submit a ticket with a couple of clicks without needing to log out of your hosting Control Panel. During the process, you may select a category and our system will present you with a variety of informational articles, which will provide you with additional info and which may help you resolve any specific problem even before you submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything from one location, so we have integrated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is available with every semi-dedicated server plan. This will permit you to handle the correspondence with our customer care team along with your hosted content, which means that you won’t have to memorize additional login credentials for a separate interface. You’ll be able to open a new ticket or to track the status of an old one with less than a couple of clicks while you are browsing the content within your semi-dedicated account. Moreover, you can go through older tickets using a smart search functionality or read relevant help articles, which include solutions to commonly experienced predicaments. The inbuilt ticketing system is monitored 24-7-365 with the maximum response time being only sixty minutes, so there’ll always be somebody to assist you.