Being able to get in touch with your web hosting provider when you have any sort of questions or experience any problems is important and how quickly they'll reply and take action could be essential, in particular when your site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are a quick way to identify genuine suppliers from resellers. The latter in most cases respond only to e-mail messages or support tickets and you'll have to wait for a day or maybe more so as to get a response. If the issue involves several responses, you may end up losing several days so as to have a simple problem resolved. Using a genuine and trustworthy hosting company, you'll be able to connect with the support team anytime and get a timely reply no matter what the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Web Hosting

Our web hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make an order or you're a current customer and you have a question or some difficulty, you are able to contact us any time, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and general questions; emails and support tickets for more complex matters or any issues which require more time to investigate and resolve. Unlike various other web hosting service providers, our trouble tickets feature a warranted max response time of just one hour, so no matter what your trouble is, it will be resolved timely and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to receive prompt support, particularly if your website is not running properly for whatever reason. All our semi-dedicated servers come with 24/7 customer and technical support, so in case something comes up, you are able to use various ways to get in touch with us - telephone line with multiple local numbers worldwide, live chat, emails and support tickets. The first two methods are for billing, pre-sales and general matters, so if you do not have an account yet, for example, you'll be able to get more details for our solutions, or we will help you with less difficult tech matters. The second two options are for solely tech problems or everything which is more time-consuming as it's much easier follow the dialogue between you and our technical support crew. The guaranteed maximum reply time for them is merely 1 hour, the regular one - 15-20 minutes, so you will not have to wait for a whole day in order to get support like you may need to do when using the services of various other service providers.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer come with 24/7 support through different methods of communication and with a 1-hour max response time guarantee. If you want to learn more about the packages or you have some general or billing questions, you're able to call one of the local numbers we have worldwide or you can use our live chat service and consult with a live representative. For solely tech difficulties that need assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail message, as these channels are more appropriate to monitor a specific issue. The response time for them rarely is more than 30 minutes, which means that you can forget all about having to wait for a full day in order to receive help. Our support service is available for all of the server-related issues, which includes the pre-installed software. In the event that you want help with third-party apps, you may consider ordering the Managed Services upgrade that we provide for all the packages.