Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering superior quality support in a timely manner is our high priority, so that we backup each web hosting plan with a one hour ticket solution guarantee. As you present a ticket or post an email, our client customer assistance crew will do all they could do to give the most appropriate answer to your case and to give you assistance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time necessary. Our staff of consultants will be on the web for you 24x7x365 to react to all of your problems and to remedy any matter you will probably have. You can easily submit a tech support ticket from your Web Hosting Control Panel or drop an e–mail message whenever. Also, on working days, you can easily phone us or use the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Best Host Cities has integrated a comprehensive knowledge base into the Control Panel to assist you to have convenient step–by–step guidelines anytime. Each part of the Control Panel features its own contextual guide area showcasing a list of how–to articles. We have also organized video clips to present you with a far better idea of the simplest way to complete any presented procedure.