Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Time Guarantee

  • All your assistance requests will be attended to in no more than 60 minutes after the support ticket or email was submitted. If your case calls for further assistance from a server administrator, we will direct the support ticket or the email to the person on duty, right away and we will leave a comment to inform you that more time will be required for arriving at the optimal solution. And if you take advantage of our Optional Admin Services package, any of the server administration services included there will be performed whenever you desire.

  • Top quality support service
  • A Premium–Quality Tech Support Service

  • We will be available to you 24–7 to respond to any enquiries that you may have regarding our Web Hosting Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also need help tackling server admin tasks, you can take advantage of our Optional Admin Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus troubleshooting and software installation services.

  • Intuitive help center
  • A User–Friendly Help Section

  • We have equipped the Web Hosting Control Panel with an extensive knowledge base, which offers comprehensive explanations of its features and functions. In addition, we have filmed in–depth video tutorials that will further disclose to you how to carry out a certain operation or troubleshoot a regularly encountered issue. All the help articles and the tutorial video clips are easily reachable from every section of the Web Hosting Control Panel via the Videos and Help buttons located in the top right corner.