Should you ever experience a problem with your website and be incapable of solving it yourself, ask the web hosting company’s help desk team to assist you to bring the website back online. A quick resolution would be the best-case scenario, but a lot of companies respond within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be quickly sorted out, your website may not function properly or it may not be available at all for a lengthy interval, so you may lose potential customers as it is pretty unlikely that anyone would enthusiastically revisit a faulty website. Therefore, you need to make sure not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a well-timed manner. If an application update doesn’t go smoothly or you delete something by mistake, for instance, the site should be restored quickly in order to prevent protracted downtime.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reaction time for any ticket that you post or any e-mail that you write is just 1 hour, even if you contact us during weekends and public holidays. Whatever the essence of your issue or enquiry might be, we’ll lend you a hand immediately and will provide you with the required information to solve any problem with your sites. The actual reply time typically doesn’t surpass fifteen to twenty minutes, which goes to say that you can forget about waiting for hours and hours on end to get an issue sorted out or even worse – waiting around a whole day only to get a response that more info is needed while nothing’s fixed. We will assist you in a well-timed manner because we are aware of precisely how expensive time can be in the dynamic electronic realm. The 60-minute response guarantee applies to any technical or billing inquiry that you may have about our web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we understand how critical it is to get quick support, we guarantee that you’ll never have to wait around for more than 1 hour to receive a response to any trouble ticket that you post via your semi-dedicated server Control Panel. In fact, you’ll seldom have to wait around for more than 20 to 30 minutes and this is valid for any query regardless of what its nature is – billing, technical or general. In addition, our client and technical support staff is available to you day and night, which suggests that even if you submit a ticket during official holidays, you will invariably get an immediate response, which will include the answer to a question, the solution to a problem or the details required to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to waste an entire day waiting around for a response like you would with other providers.